EAGLE RIVER ANIMAL HOSPITAL

CLINIC INFORMATION REGARDING COVID-19

Given the continued spread of COVID-19, Eagle River Animal Hospital is continuing with curbside care until at least the end of the year 2020. We are the largest veterinary clinic in Eagle River, which means we have a large staff (19 of us!!), a high volume of clients and patients, and a high risk for COVID-19 exposure. We want to make sure that we are doing our best to keep our doors open to patients and continued care. Thank you all for understanding and working with us as we navigate these new changes.

What to expect for appointments

When you arrive, please call (715) 479-7090 and press 1 to check-in with a receptionist. They will ask you for your location in the parking lot (we have signed with wild animals on them to identify specific parking spots), ask you for your car model or color, verify the purpose of your appointment, confirm your information is correct in our database, and ask for the number of the cell phone you are calling from.

A Veterinary Assistant will come out to your car and gather patient information for the doctor based on the type of appointment you have scheduled. Please be as detailed as possible to help avoid phone tag. If you need medications, supplements, or food refilled, please tell them at this time. Your pet will then be brought into the clinic.

We will get the current weight of your pet and a physical examination will be performed by the Veterinarian followed by any pre-approved diagnostics and treatments. Afterward, the doctor will call you and go over the exam findings and recommendations.

Your pet, as well as any medications or supplies, will then be brought back out to you and payment will be collected.

What to expect for refills

When your pet needs a refill of food, medications, and/or supplements, please notify us at least 24 hours in advance.  We have a high volume of requests and we want to minimize your wait time.

There are several ways you can notify us that you’re in need of refills:

  • Use the PetDesk application (you can see and print your pet’s vaccine history, too!)
  • Call (715) 479-7090and press 2 to leave a voicemail
  • Email your request to info@eaglerivervet.com
  • Our online store (myvetstoreonline.pharmacy) carries most of the items we stock in-house plus many more with the extra convenience of shipping straight to your home.  Prices are competitive with the national pet pharmacies plus the same discounts we offer in-house, and product lines include prescription diets. Check it out!

Please let us know which items you need to be refilled and how many you would like.

We will let you know when your in-house items are filled and ready for pick up. You may provide credit card information over the phone at that time and then your items will be set outside in our medication pick-up box. If items are not pre-paid, please call (715) 479-7090, and press 1 when you arrive to let the receptionist know you are here to pick up your items and to finalize payment.  Products will be brought out to you as well as your payment receipt.

Exceptions to curbside care

Euthanasia appointments can be done inside the clinic, but owners must be free of COVID-19 symptoms, wear a mask covering mouth and nose, sanitize hands upon entering the building, and minimize contacting surfaces before entering the exam room. If weather permits, euthanasias can also be done outside in a private grassy area. Masks will still be required.

Help us keep our exposure risk low

If you are feeling ill or experiencing flu-like symptoms and have an upcoming appointment, please call us to reschedule.  If your pet has a medical emergency and you are ill, please arrange for a trusted friend, neighbor, or healthy family member to transport your pet to our hospital.

Whether you have questions or concerns, need to pick up medication, or need to request an appointment, we are still here for you. Our patient care is still our priority as we move forward with this new normal.  Our new telephone system, online store, PetDesk app, and warm jackets for our staff represent our commitment to providing you with the services you need as we move into the winter season and make it as easy as possible for you to stay in contact with us. We understand that the personal touch we can give by seeing your smiling faces inside is lost, but know that we do still care and would like everyone to be safe.  We look forward to seeing you soon!